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Technical Support Consultant (German and English Speaking)

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Dusseldorf or Northwestern Germany

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€45k per annum 

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Laptop & mobile phone + fully expensed travel

DESCRIPTION

Are you looking for a challenging Technical Support Consultant role working in a fast-paced environment?

 

If so, this is an excellent opportunity to utilise your technical skills and join our client’s Technical Services team, they are a progressive international software house. The role is to provide technical support and carry out installations throughout the DACH region. This role is either based working from their office in Dusseldorf or working from your home office in the northwestern region of Germany.

 

This role requires an enthusiastic, detailed orientated individual with a 'can-do' attitude who can provide high quality technical support for Managed Print and Scan Solutions such as (PaperCut, Umango, Princity and DocSlide) and other products on their portfolio.

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Job Responsibilities

 

  • Providing technical support via the helpdesk, by telephone, email, remote assistance and onsite visits where required.

  • Installing and supporting software to a large international customer base.

  • Occasionally travelling to customer sites in the DACH region to perform onsite installations and training. This may involve staying away from home for a few days.

  • Working closely with the support team in Europe.

  • Troubleshooting and replicating customer issues in-house in virtual test environment.

  • Assisting with presales queries and providing technical backup for sales visits when required.

  • Answering presales technical and functional queries.

  • Performing online demonstrations and webinars when required.

  • Creating and running hands-on technical workshops.

  • Helping with technical support for internal staff on both the software and hardware used by the company.

  • Supporting internal infrastructure and services.

 

Required Skills and Experience

 

  • Good communicator with an excellent telephone manner.

  • High level of spoken/written German and good level of English.

  • Previous customer care experience is essential.

  • Experience of Microsoft Windows Server and Client platforms, Active Directory and Microsoft SQL Server is required.

  • Virtual server platform and Azure experience is a bonus, but not essential.

  • Exposure to Apple MAC and Linux is also a bonus, but not essential.

  • Previous experience of print and copy management or scanning solutions is desirable.

  • Good technical experience and skills in troubleshooting and problem solving.

  • Ability to self-learn and resolve complex issues.

  • Good organisational ability, good memory and an eye for detail.

  • Must be able to cope well under pressure.

 

In return on offer:

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  • A career in a stable and established global organisation considered as a leader in its field.

  • Competitive salary depending on experience.

  • Company laptop and mobile.

  • Petrol/diesel allowance per kilometre for business travel.

  • Extensive training and support.

  • 25 days annual leave per annum (increasing to 30 days gradually after completing 2 full years).

 

Company Description

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My client are an independently run company established in 1988 with headquarters in London. Additional operations throughout Europe and North America with customers across five continents.

 

Established for over 30 years, offering PaperCut, Princity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control, extensive knowledge allows them to tailor a system that fits resellers’ customers’ exact requirements. 

 

Standards - This employer holds - both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognised in our Quality Management Systems (AMS) and Information Security Management Systems.


Company Values and Culture

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Customer Focused
To respect that the company’s future is built on supporting their customers to the highest possible standard, they go the extra mile to ensure their customers have what they require and that their needs are being met. They are always conscious that customers have choice and strive to be first port of call when the need for products arise.

 

Flexible & Loyal
The time, energy and money invested in supporting customers, developing products and serving the company is undertaken with long term relationships in mind in the hope that the flexibility and loyalty they demonstrate today is rewarded in the future.

 

An International Team with a Family Spirit
An approachable international team with humble roots, they aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. Rewarding people for their hard work and strive to retain talent within the company. Always aiming to achieve results and celebrate them. 

 

If you possess the skills & experiences aligned in the job description above, please get in touch with me at the earliest opportunity to start the process. 
 

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